Knowledge Base

This guide provides a practical reference for powering, connecting, configuring, and troubleshooting a FactoryClient unit. Use it during installation, first-time setup, and incident response to quickly identify common issues and the recommended corrective actions.

Quick triage checklist

• Confirm the unit has power and the front Power LED responds.

• Check monitor cabling and input source selection.

• Validate network settings before applying them in the wizard.

• Verify physical ethernet connectivity and server IP accuracy.

• Inspect antenna installation for wireless-related issues.

• Use the keyboard shortcut or GUI path to enter reconfiguration.

• For production onboarding, submit the required support ticket details.

Power and display issues

FactoryClient unit does not power on

If the unit does not start, begin with the power chain and confirm the hardware is receiving the correct input.

• Confirm the AC power cord and 12V DC power adapter are properly connected to the rear DC-in jack and a live mains outlet.

• Press the power switch and verify that the front Power LED illuminates.

• If the stock adapter is faulty, replace it with a compatible 9V–24V DC power supply equipped with a 5.5 × 2.5 mm DC tip.

• The default standard power rating is 12V DC with a 5.5 × 2.1 mm connector.

No video output on connected monitor

If the unit appears powered but nothing is shown on the display, check the video path end to end.

• Ensure the HDMI cable is securely connected to rear port HDMI 1 or HDMI 2, or use the DisplayPort connection.

• Verify the external display is powered on and set to the correct input source.

• Confirm the monitor supports resolutions up to 3840 × 2160 at 30 Hz.

• Inspect video cables for physical damage, bent pins, or loose seating.

Network and server connectivity

Network setup failed or IP address collision during wizard setup

During FDOS setup, IP conflicts usually indicate that the selected address is already assigned elsewhere on the network.

• If the message IP address you want to set for this device is already in use appears in FDOS Step 2, review the entered network parameters and assign a unique, available IP address.

• Before clicking Apply, verify that Hostname, IP Address, Netmask, and Default Gateway all match the plant network scheme.

FactoryBrain server connection check failed

If the wizard reports a configuration flow error or cannot complete server checks, validate both physical and logical connectivity.

• If Step 3 returns TCP/452 status - NOT OK or fails ICMP or TCP validation, confirm the ethernet cable is connected to an active network port on the industrial switch.

• Confirm the Target FB Server IP entered in the setup wizard is accurate.

• Contact the local IT administrator to verify network routing, default gateway settings, and firewall permission for ICMP, TCP port 443, and TCP port 452.

Wireless, input, and reconfiguration

Weak Wi-Fi signal or Bluetooth beacon reception issues

Wireless performance problems are commonly caused by missing antennas, poor placement, or enclosure shielding.

• Verify that both RP-SMA antennas from the delivery package are securely screwed onto the rear gold antenna connectors.

• If the FactoryClient is installed inside an enclosure or in a low-reception area, replace the standard antennas with extended-range antennas using RP-SMA male connectors.

On-Screen Keyboard not opening or typing incorrectly

Keyboard issues can come from launching the wrong keyboard component or from mismatched localization settings.

• For general OS navigation, click the keyboard icon in the system top panel to open the OS-level On-Screen Keyboard.

• If running Vision Client Launcher, use the developer-configured Ignition OSK for application text fields.

• If typed characters do not match the expected layout, verify settings under Step 4: Localization or in Region & Language settings.

Reconfiguration menu will not trigger

If reconfiguration cannot be opened normally, use either the boot-time shortcut or the in-system menu path.

• Power cycle the unit or perform a system reboot through the GUI menu.

• During early boot while Loading modules up... appears on screen, press [CTRL] + [ALT] + [SHIFT] + [P] on an external USB keyboard.

• Alternatively, once fully booted into FDOS, open the App menu in the bottom-left corner and click the Reconfiguration wrench icon.

Production integration and support handoff

Device deployed but pending production integration

After the initial wizard is complete, the device may still require internal enablement before it is fully integrated into production operations.

• After the wizard configuration reboots into the GUI, open an internal support ticket with Request type: Connect a device.

• This allows Plantformance to patch the FactoryClient for production integration.

• Include the engraved device Serial Number, configured IP address, and assigned Hostname in the ticket.

Last updated: August 28, 2026