Information to Collect for Support
Collect:
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Factory Host Agent and Host Client versions
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Ignition version
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host operating-system family and version
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time and timezone of the issue
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current connection and trust states
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steps to reproduce
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affected feature area
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sanitized Gateway logs
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Host Client status message and non-sensitive counters
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relevant tag quality or acknowledgement state
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whether a restart, network interruption, permission change, or certificate change preceded the issue
Do not include setup bundles, enrollment credentials, private key material, passwords, internal infrastructure identifiers, or unredacted configuration.